Legal Information
Refund, Return, Exchange & Shipping Policy
Please review our return, exchange, refund, and shipping guidelines before placing an order.
Refund, Return & Exchange Policy
We follow a strict No Return Policy for both domestic and international orders.
Exchange Policy
Exchange is only allowed if approved by our team.
India Orders
Request within 48 hours
International Orders
Request within 72 hours
Exchange Conditions:
- Product must be unused.
- Original packaging must be intact.
- Tags, box, and accessories must be included.
Damaged or Wrong Product
India Orders
Report within 24 hours
International Orders
Report within 48 hours
Required Proof:
- Clear unboxing video.
- Photos of the damage or issue.
Approved cases will be eligible for exchange only.
Refunds
- Refunds are not applicable, except in rare approved cases.
- If approved, the refund will be processed via the original payment method within 7–10 working days.
Shipping Policy
Shipping & Delivery
Shipping Coverage
We ship across India and internationally.
Processing Time
Orders are processed within 1–3 working days.
Delivery Time
India
3–7 working days
International
7–15 working days
Timelines may vary by country.
Shipping Charges
- Shipping charges are calculated at checkout.
- International shipping charges vary based on location and weight.
Customs, Duties & Taxes
- International orders may incur customs duties, VAT, or import taxes.
- These charges are the customer’s responsibility and must be paid at delivery.
- Refusal to pay duties may result in the order being returned or abandoned, with no refund.
Tracking
Tracking details will be shared via email or SMS once the order is dispatched.
Delays
Delays may occur due to customs clearance, international logistics, or unforeseen circumstances.
Contact Us
Support & Queries
Phone: 9034138000
Email: watchesoptics@gmail.com
Store: Nagpal Watches & Optics